Union Street is delighted to once again be visiting Comms Vision as a silver sponsor. Last year when we attended Comms Vision, Union Street had enjoyed a particularly successful year with growth across all areas of the business and the release of some innovative new features to our billing and provisioning software. Since then things haven’t slowed a bit. During 2018 our customer base has grown to over 600 communication providers, cementing aBILLity’s position as the channel’s de-facto standard for billing. We’ve also received recognition in the form of industry awards, having won ‘Best Billing Platform’ at the Comms National Awards and ‘Best Independent Software Vendor’ at the Comms Business Awards.
Perhaps most exciting of all was April’s launch of MOSAIX, a new software designed with wholesalers of connectivity and IT services in mind. Many wholesalers struggle to manage quoting and ordering through a hybrid of email and phone communication. This can be a very time-consuming and error prone process. There’s also significant challenges associated with managing partners’ orders as they progress to fulfilment
Recognising these difficulties, we developed MOSAIX, a framework for creating sophisticated but simple to use provisioning portals for wholesalers. These can be used by a wholesaler’s partners to browse, price up and order products and services. From aesthetics through to data capture, everything about MOSAIX front end ordering portal is completely configurable, ensuring a perfect fit for wholesalers and their partners. Elegant system architecture also makes MOSAIX highly extensible, meaning that new products and services can be added easily and without limit.
In addition to enabling reseller partners to self-serve, MOSAIX delivers a flexible yet powerful business process management engine. This automates the flow of orders from receipt through to fulfilment, generating tasks and email communications at each step of the way to ensure nothing is missed and all relevant parties stay informed.
Advance APIs make it possible for MOSAIX to plug into the ordering systems of both internal and external suppliers. So, as partners place orders through the MOSAIX web portal, these are automatically directed to suppliers, eliminating the need for manual or ‘swivel chair’ ordering between platforms. Our APIs also enable MOSAIX to integrate with other software packages such as accounts, service management and CRM systems.
Seamless integration with other Union Street products, including our aBILLity billing system, can provide you with added benefits. For example, by drawing pricing information from aBILLity, the MOSAIX web portal allows your partners to configure connectivity services, build quotes and compare prices with pinpoint accuracy.
In short MOSAIX seamlessly combines business process management with effortless partner ordering, facilitating a complete end to end orchestration of service delivery.
We’re really looking forward to meeting with wholesalers and service providers at Comms Vision to discuss their requirements and find out how MOSAIX can help them develop their channel proposition for partners.