Union Street Technologies’ aBILLity™ billing platform, has been selected by leading communications provider, Sabio. Union Street is providing aBILLity for Sabio as a fully hosted solution, ensuring high levels of security, availability and optimal resources.
As part of aBILLity’s implementation, Union Street has provided Sabio with a white-labelled billing management portal. This is intended for use by Sabio’s end-user customers, many of which operate in the contact centre vertical. Drawing data directly from aBILLity’s database, Sabio’s customers can use the portal to view and conduct reporting on their billing information.
In addition, Union Street’s engineers have configured aBILLity to automate the process of collecting and importing call data records from Sabio’s wholesale suppliers. This feature is expected to boost productivity, saving Sabio an estimated five man-hours per week. Once imported, aBILLity will also automatically rate the data according to Sabio’s tariffs and check for any unusual charge rates or calling patterns that could indicate fraudulent activity on customers’ lines.
Commenting on the selection of Union Street, Ben Le Feuvre, Head of Network Services said, “Sabio is experiencing fast-track growth within the UK and, following acquisitions, within Europe also. We needed a billing solutions supplier that could keep pace with us and provide a billing platform with functionality for rating internationally originated traffic.
“Union Street’s aBILLity platform provides a comprehensive toolset for managing our network services in a way that ensures the highest levels of productivity and profitability. The enhanced reporting functionality within aBILLity has enabled us to improve our internal customer analysis and reduced the time it takes to complete month end reporting by half a day. The billing management portal Union Street have supplied will also be a great value add for our customers, many of which need powerful reporting tools for analytical and accounting purposes.”