Recognition

"My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities. Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional."

Shireen, Project Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Support Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Account Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at 95 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

Gareth, Marketing Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Shireen Ishmael
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Working with and supporting Union Street’s diverse customer base has provided me with a unique opportunity to develop my career. I have capitalised on this opportunity by developing my professional skills, gaining a vast amount of experience, and strengthening my industry knowledge.

Throughout my time at Union Street the company’s management has given me regular constructive feedback on my input and contribution, whilst supporting me with the training and guidance needed to progress my career and professional interests. My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities, and two promotions.

Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Sally Smith
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I joined Union Street a few years ago as a member of the Development team. In my time at Union Street we have changed to work in an Agile way, working within the Scrum framework. This is my first time working to an Agile methodology and while it took time to become accustomed to the change of mind-set, I am now really enjoying the environment.

During my time at Union Street I have worked on some important projects, one being the development of the Benchmarking Service. This allows us to gather data from customers and produce reports comparing a customer’s data to statistical averages across all the sites contributing data.

Following Union Street’s adoption of the Agile Methodology, the company arranged training for me to become a Certified Scrum Master and I now act as scrum master to one of our scrum teams. The self-motivating, self-organising nature of the teams makes for a lively, refreshing environment. My scrum team now works on increasing the functionality of our web products.
Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.

Working with us

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Golfers
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Golfers
Radio 2 listeners
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Radio 2 listeners
Top Gear fans
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Top Gear fans
Apprentice Finalists
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Apprentice Finalists
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Trekkies

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Junior IT Support Engineer

19th March 18 by Union Street

Union Street Technologies is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award winning solutions are used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

We are currently seeking a Junior IT Support Engineer to come and join our friendly IT Team based at our lovely Head Office located in Richmond, Surrey. This is an exciting career opportunity for someone who is looking for a head start in IT.

 

Professional & Personal Skills
  • IT qualifications to GCSE/A-Level/BTEC level are extremely desirable
  • Ability to be proactive and helpful
  • Able to take direction and carry out given tasks in a timely and orderly fashion
  • Good communication skills both written and verbal
Main Job Purpose

 

The primary function of the role is to deliver onsite desktop hardware and software support to Union Street’s Users ensuring that incident, problem and service requests are managed within SLA thereby supporting the company’s commitment to achieving high standards of user satisfaction.  The role will primarily provide onsite technical support for the following IT services provided by Union Street to its staff: Application, Desktop, Security & Compliance.

The role will also provide full administrative support to the Standards and Security Officer (SSO), including but not limited to, management of documentation, helping to deliver and maintain security standards across the business.

 

Duties are as follows:
  • Support and configure desktop and laptop hardware and software.
  • Provide end user support for desktops, printers and other peripherals.
  • Carry out system updates to the local Desktop environment within agreed targets.
  • Provide user account management for Active Directory and Office 365.
  • Liaise with end users to confirm work is completed satisfactorily before tickets are closed.
  • General installation / de-installation of local hardware as required, including desk moves as agreed within the business.
  • Management of the Asset Inventory, ensuring it is kept up to date as work is completed.
  • Accurately document all work carried out using the in Service Now or any similar tool as required.
  • Carry all required alerting checks via the BEST management tool and update records accordingly.
  • Assist the Head of IT to ensure the Comms Room and the gatehouse store room is maintained to a good working standard.
  • To liaise with the external e-learning provider and HR to ensure logins are created and provided to new starters and their ISO training is booked.
  • To update the Risk Register and other associated Standards documents as required by the SSO.
  • To assist in all internal and external Audits as required, ensuring information is provided or captured accurately.
  • To take ownership of, and evolve into, a subject matter expert for the BEST Document Management System, assisting in the completion and management of document reviews.
  • Maintain a high degree of accuracy at all times even when under pressure.
  • An understanding of Windows operating systems and desktop environments in a networked environment.
  • Experience of Microsoft Office products
  • Is client and solution focused and is prepared to go the extra mile to resolve client issues to their satisfaction.
  • Can listen effectively to diagnose a client’s problem and find a solution
  • Able to prioritise multiple tasks based on urgency and complete them in a timely fashion with minimal supervision.
  • Be prepared to work outside of normal working hours including flexibility of shift pattern within normal working hours as required by the business.
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
Apply here
Knowledge:
  • Support for Microsoft Windows Desktop Operating Systems.
  • Support of Microsoft Office products delivered through Office 365
  • An understanding of Active Directory, including user account management
  • Knowledge of desktop computer hardware maintenance and support
  • Knowledge of printers, webcams and other computer peripherals.
  • Monitoring and maintaining security applications including anti-virus products and automated backups.
  • An understanding of email security systems such as Mimecast.
  • An understanding of general networking principles such as TCP/IP subnets would be advantageous
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Account Manager/Business Development

19th January 18 by Union Street

Union Street Technologies is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award winning solutions are used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

Its commitment to developing innovative solutions is matched by its commitment to providing comprehensive training, support, consultancy, and account management, ensuring its clients are able to leverage maximum value from its solutions. This approach is best summed up by the company strapline ‘Powering Your Potential’.

Our highly accomplished, award winning sales team are looking for a dynamic and driven individual who is able to service our valued clients in the Midlands and Northern parts of the country and develop new business in these areas. This is not an office based role and ideally you will already based in the Midlands or Northern England.

Generous salary and commission on offer for this role and will be dependent upon skills and experience.

Professional & Personal Skills

Personal Qualities

  • Excellent interpersonal, numeracy, literacy and communication skills.
  • Experience of working in billing, IT and/or telecoms.
  • Excellent organisational and time management skills.
  • Optimistic and positive attitude when engaging with partners and colleagues.
  • Proven ability to multi task and prioritise under pressure.
  • Self-starter.
  • Good listening skills.
  • Accuracy and attention to detail
Main Job Purpose

The main purpose of a Union Street Account Manager is to plan and carry out proactive sales activities in order to maintain long term account relationships and to win new accounts for the company. Ensuring a high level of quality new business is won, maximising the revenue and profitability of each account.

Duties are as follows:

Key Duties and Responsibilities

  • Managing allocated partner accounts to increase revenue streams and sales of Union Street products and services.
  • To ensure that all service level agreements are achieved.
  • Developing relationships with key decision makes and senior contacts within allocated partner accounts.
  • To ensure that allocated partner accounts are kept appraised of the company’s services and product developments, identifying and promoting those of most relevance.
  • To meet and exceed targets as set by the Head of Sales & Marketing.
  • Provide regular and accurate reports on pipeline and opportunities.
  • Promoting Union Street products and services to prospective new partners.
  • Updating and maintaining Union Street’s customer relationship management database, recording all activities to ensure accuracy of records.
  • Taking responsibility for professional development through industry research, attending industry, events and conferences, and product training provided by the company.
  • Developing a comprehensive knowledge of the company’s products and services and how they are deployed in the wider industry.
  • Working with other departments and suppliers to ensure compliance and high levels of service are maintained.
  • Carry out other reasonable tasks as required by the business.

Supplementary Duties (when required)

  • Attend trade shows.
  • Attend industry forums and user group meetings.
  • Assist with marketing activities
Apply here
Knowledge:

Technical Skills Required

  • Detailed knowledge of Union Street’s products and good industry knowledge.
  • Excellent presentation and demonstration skills.
  • Proactive approach to business generation.
  • Strong negotiation skills.
  • Strong organisational skills.
  • Ability to work well within a team.
  • Basic working knowledge of contracts, terms and conditions and the ability to negotiate standard and non-standard terms and conditions.
  • Ability to understand and interpret complex information and requirements.
  • Willingness to travel.

Productivity expectations

It is expected that the following activities will be reasonably achieved on an on-going basis:

  • Key duties and responsibilities (as detailed).
  • Meet monthly sales targets.
  • 4-6 customer/prospect meetings a week.
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QA Engineers

15th January 18 by Union Street

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.

The company’s award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

Union Street’s commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

Our QA team is seeking QA Engineers to come and join them at out Head Office located in Richmond, Surrey.

Professional & Personal Skills

Required Technical Skills

  • Minimum two years’ experience of working within full SDLC
  • Thorough working knowledge of structured test methodologies and processes
  • Experience writing SQL queries at an intermediate level
  • Experience using Windows Services, IIS etc;
  • Experience using any project management tool like JIRA
  • Experience working with Bug tracking tools and test case management tools
  • Communication of problems and issues to the project team in a timely manner and of a quality to ensure fixes are resolved and turned around in a short space of time
  • Active in testing communities and happy to share thoughts and views on new technologies
  • ISEB or ISTQB accredited

Desired Technical Skills

  • Design and implement functional automated test scripts that ensure there is coverage of both expected and unexpected behaviour
  • Knowledge of programming concepts
  • Working knowledge of Selenium, TestNG/JUnit, Cucumber and CI tools like Jenkins
  • Knowledge of BDD testing
Main Job Purpose

Main Job Purpose

The main purpose of the role is to ensure all software produced by Union Street is fully tested throughout the development lifecycle. The Test Analyst will be involved in all areas of testing from test planning through to manual QA, to produce high quality software.

The QA Engineer will work within the Agile framework as part of a Scrum team focused on short development Sprints and regular release cycles. The QA Engineer will be involved in Sprint planning, helping to describe features and produce upfront test cases and scenarios with an emphasis on prevention as well as defect detection.

Duties are as follows:

Duties & Responsibilities

  • Design, implement and execute good quality Test cases
  • Good logical and analytical thinking
  • Previous work experience as a Technical Support Analyst is desirable but not mandatory
  • Good understanding of complex business systems
  • Working knowledge of testing windows desktop, web and Client-Server applications
  • Must be confident to work and liaise with developers to discuss the technical aspects of the system
  • Active participation in Sprint Review and Sprint Retrospective
  • Attending daily stand ups
  • Produce relevant documentation wherever necessary
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management Systems

 

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Service Desk Engineers

14th November 17 by Union Street

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company’s award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.Union Street’s commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

We are currently seeking talented Service Desk Engineers to come and join our friendly and dynamic team based at our lovely Head Office located in Richmond Surrey.

Professional & Personal Skills

Essential

  • Previous experience in customer service role
  • Previous experience logging support tickets on a ticketing platform.
  • Ability to grasp technical knowledge
  • Able to prioritise workload
  • Able to be adaptable in the work environment
  • Willingness to learn supported software
Main Job Purpose

The main purpose of the role is to provide customer support in the form of telephone, email and remote dial in within an ITIL framework for software applications and products developed by Union Street Technologies Ltd. To take Requests from the Service Desk and provide the very best billing and provisioning support to customers via remote training, knowledge base, videos and live chat promptly and effectively. The role is focussed on providing the next level of support which is not only product knowledge but advising customers on process improvements in areas such as billing. The team focus will be on supporting the customer and not just the products.

 

 

Duties are as follows:
  • To maintain the highest level of customer service for all support queries and adhere to all service management principles
  • Responsible for the logging of all calls in the Service Desk
  • Act as a single point of contact for phone calls and emails from staff or customers
  • Receiving, logging and managing calls via telephone and email when required
  • Assists with classification and prioritisation of incidents and requests
  • Keeping affected business partners informed about progress where necessary
  • Escalating the process as necessary per established escalation policies
  • Assists with classification and prioritisation of incidents
  • Participation in audit activities related to the Request, Incident and Change Management process
  • Contribute to and drive forward all Service Improvement initiatives
  • Communicate regularly with supervisory and support teams to ensure work is delivered within SLA.
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
Apply here
Knowledge:

Desirable

  • Previous experience or exposure to an ITIL working environment
  • Previous experience in working in the Telecoms industry
  • Prior experience with aBILLity (Union Street product)
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We are award winning, here are some of our recognitions

CNA_BBP_2016

Best Billing Platform Winner 2016

CNA_BBP_2015

Best Billing Platform Winner 2015

CNA14-WIN-Best-Billing-Platform-Solution

Best Billing Platform Winner 2014

award2

Best Channel Software Solution 2013