Excellent training

"Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge."

Gareth Pritchard, Marketing Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Devops Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Account Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at 95 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

James Wilson, Support Team Leader

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Sally Smith
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I joined Union Street a few years ago as a member of the Development team. In my time at Union Street we have changed to work in an Agile way, working within the Scrum framework. This is my first time working to an Agile methodology and while it took time to become accustomed to the change of mind-set, I am now really enjoying the environment.

During my time at Union Street I have worked on some important projects, one being the development of the Benchmarking Service. This allows us to gather data from customers and produce reports comparing a customer’s data to statistical averages across all the sites contributing data.

Following Union Street’s adoption of the Agile Methodology, the company arranged training for me to become a Certified Scrum Master and I now act as scrum master to one of our scrum teams. The self-motivating, self-organising nature of the teams makes for a lively, refreshing environment. My scrum team now works on increasing the functionality of our web products.
Gareth Pritchard
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Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge. Union Street keeps me challenged whilst encouraging and enabling me to develop as a professional.

During my time at Union Street, the company’s management has given me regular constructive feedback on my contribution, whilst supporting me with training to progress my career and professional interests. My efforts have been recognised and rewarded with the expansion of my role and responsibilities and two promotions.

Working with us

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Golfers
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Golfers
Radio 2 listeners
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Radio 2 listeners
Top Gear fans
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Top Gear fans
Apprentice Finalists
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Apprentice Finalists
Trekkies
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Trekkies

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Project Manager

02nd July 19 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

An exciting opportunity has become available for an experienced Projects Manager within our dedicated Projects team. You will based at our Head Office in the delightful surroundings of Richmond, Surrey.

Professional & Personal Skills

Essential Skills
• Excellent verbal and written communication skills.
• Excellent people skills.
• Flexible, Enthusiastic and willing to go the extra mile.
• Happy to embrace changes and new technology
• Good Microsoft skills (Word/Excel/Outlook).
• Proactive and self-motivated with the ability to work unsupervised.
• Exceptional organisational, time management and planning skills.
• Attention to detail.
• Capable of generating and implementing new ideas and learning from experiences.

Desirable Skills
• Telecoms or IT provisioning
• Previous experience of creating project plans

Main Job Purpose

To manage the delivery and implementation of all work orders/requests and Projects received by the Projects Team, to ensure these are completed and delivered in a timely fashion whilst providing exceptional customer service.

This role would suit someone who is driven to provide exceptional customer service, looking for the next step in their career. Someone looking to move into project management from an order processing / customer services role.

Duties are as follows:

Duties & Responsibilities

To manage the delivery and implementation of work orders/requests and Projects, within project timescales.
• Work with project staff for project planning, to create Project Plans for all projects.
• To ensure effective communication updates are regularly provided to all customers, this includes, Welcome calls to new projects. Providing weekly updates to customers – Status, outstanding, overdue items, project time scales
• Keep Union Street systems up to date.
• Internal updates to Sales and Management
• Respond to customer communication with an agreed timeframe
• To work effectively as part of the Project Team, and to ensure good working relationships with other Departments within Union Street.
• To gain a good knowledge and understanding of the Union Street Product Portfolio.
• To gain an understanding of Software Development Processes (ie Jira/Confluence/Sprints).
• To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
• Adhere to and create when necessary, department policies and procedures.

Apply here
Knowledge:

Experience
• At least two years customer services within a business environment.
• At least two years’ experience of communicating with customers – both written and verbal.
• At least two years’ experience of co-ordinating work which includes multiple elements to meet a pre-set deadline (order processing, provisioning or similar)
• At least two years’ experience of managing customer expectations and where necessary deliver undesirable news in a positive and constructive manner.

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DevOps Engineer

26th June 19 by Union Street

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company’s award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

We are currently seeking a dynamic DevOps Engineer to join our Infrastructure & Cloud team at our Head Office in the stunning surroundings of Richmond,Surrey.

Professional & Personal Skills

Management Responsibilities

  • General management responsibility. HR, Health & Safety, financial compliance, staff management, strategic resourcing etc.
  • Teamwork and interaction with other senior staff
  • Responsible for recruiting, interviewing and hiring new staff
  • Day to day management of direct line reports
  • Provides mentorship (technical and career development) and guidance
  • Responsible for financial planning and budgeting for teams
  • Provide performance feedback and evaluations on a frequent basis and in line with company policy. This should include regular 1:1 meetings with team members
Main Job Purpose

The main purpose of the role is to become a link between the software development, testing and operations teams, managing releases and owning configuration management and deployment. Manage the Cloud Service team who provide overall accountability for Union Street hosted environments, with the primary focus being on up time, performance, resource management, maintenance, support and security.

Updates to the production platforms will be done in coordination with the cloud services team and will follow a strict and formal change control process.

 

Duties are as follows:

Duties & Responsibilities

  • Learning about new technologies and related tools to introduce to the company in order to grow the agile development environment
  • Providing direct server support during various operations such as deployment and general development
  • Collaborating with developers to make sure new environments meet requirements and conform to best practices
  • Designing, implementing and testing agreed-upon infrastructures
  • Researching and architecting solutions to solve security and compliance requirements
  • Automating deployment in Azure staging environment
  • Liaising with the cloud systems administrator to deploy automation code updated into Azure production environment.
  • Prioritizing requests from operations, development and product teams fairly while demonstrating a sense of empathy
  • Active participation in Sprint Planning and Refinement
  • Producing relevant documentation wherever necessary
  • Owning the CHEF and PowerShell automation code base
  • Configure and maintain monitoring software
  • Proactively react to monitoring events ensuring that best practice solutions are put in place to resolve issues as they arise
  • Proactively perform security monitoring
  • Ensure environments are patched regularly, and there is a clearly defined patching schedule
  • Own event management and our approach to Critical, Warning and Informational alerts
  • Own and perform proactive capacity management ensuring that Union Streets host platforms perform to our customer’s expectations
  • Create reports in order to periodically review capacity and set-up alerting to aid proactive monitoring of resources
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
Apply here
Knowledge:

Technical Skills  

  • Current MCSE (Microsoft Certified Solutions Expert) in Server Infrastructure while not mandatory this would be extremely beneficial
  • Linux system administration experience
  • Strong networking skills with experience of managing firewalls/routers
  • Experience with automation/configuration management tools such as Chef
  • Deep understanding of ruby coding and PowerShell scripting
  • Good working knowledge of T SQL
  • Strong grasp of computer security
  • Deep understanding of windows server operating systems, networking, web and API deployments
  • Experience with continuous integration platforms such as Jenkins, TFS and TeamCity
  • Understanding and efficiency in collaboration, open communication and reaching across functional borders
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We are award winning, here are some of our recognitions

Print

Print

Independent Software Vendor 2018

Print

Channel Marketing Campaign of the Year 2017

CNA_BBP_2016

Best Billing Platform Winner 2016

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