Recognition

"My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities. Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional."

Shireen, Project Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Support Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Account Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at 95 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

Gareth, Marketing Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Shireen Ishmael
read more
Working with and supporting Union Street’s diverse customer base has provided me with a unique opportunity to develop my career. I have capitalised on this opportunity by developing my professional skills, gaining a vast amount of experience, and strengthening my industry knowledge.

Throughout my time at Union Street the company’s management has given me regular constructive feedback on my input and contribution, whilst supporting me with the training and guidance needed to progress my career and professional interests. My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities, and two promotions.

Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional.
Lauren Knight
read more
One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Sally Smith
read more
I joined Union Street a few years ago as a member of the Development team. In my time at Union Street we have changed to work in an Agile way, working within the Scrum framework. This is my first time working to an Agile methodology and while it took time to become accustomed to the change of mind-set, I am now really enjoying the environment.

During my time at Union Street I have worked on some important projects, one being the development of the Benchmarking Service. This allows us to gather data from customers and produce reports comparing a customer’s data to statistical averages across all the sites contributing data.

Following Union Street’s adoption of the Agile Methodology, the company arranged training for me to become a Certified Scrum Master and I now act as scrum master to one of our scrum teams. The self-motivating, self-organising nature of the teams makes for a lively, refreshing environment. My scrum team now works on increasing the functionality of our web products.
Maurice Baar
read more
Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.

Working with us

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Golfers
0%
Golfers
Radio 2 listeners
0%
Radio 2 listeners
Top Gear fans
0%
Top Gear fans
Apprentice Finalists
0%
Apprentice Finalists
Trekkies
0%
Trekkies

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Release and QA Manager

12th June 18 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Due to recent growth and exciting emerging commercial opportunities, we are looking to recruit a talented, accomplished individual to ensure the successful delivery of a range of projects ranging from exciting new ventures to established, award winning products.

High quality user and customer experience is integral to Union Street’s solutions. We lead the market through innovation, continually investing millions of pounds of annual revenues back into the research and development of our products.

Situated at the heart of Richmond-upon-Thames with its cosmopolitan shops and eateries, Union Street’s modern offices host an established SME with a pioneering, start-up feel.

This is a full-time, office based role.

Professional & Personal Skills

Skills and requirements

  • experience of working with automated software testing projects
  • experience of user acceptance and system integration testing
  • at least two years’ experience as a senior tester, release manager or team leader
  • thorough working knowledge of structured test methods and processes
  • working knowledge of tests scripts in Selenium Web Drive, Cucumber and ruby.
  • able to influence others by demonstrating the benefits from practicing TDD and using automated testing
  • working knowledge of source code management tools such as CVS, SourceSafe or TFS
  • working knowledge of software planning tools such as JIRA
  • experience documenting and building test cases
Main Job Purpose

Working closely with Product Owners, agile development teams and other key stakeholders, the QA and release manager is responsible for ensuring software produced by Union Street is fully tested, of high quality and adheres to our  information security policies throughout the development and release life cycles. This role is accountable for all areas of testing and release from test planning, manual testing, automated testing, release planning through to final release.

The QA and release manager will own developments information security policies acting as our risk owner and will work directly with the CTO and Standards and Security Officer to review and develop the procedures and policies in alignment with our iso 27001 certification.

We have a ten strong QA team sub divided into two teams and a dedicated devops engineer. One team is focused on manual/functional testing and the second is focused on technical/automated testing. Each team has a dedicated team lead and the release manager will have 3 direct reports, the two team leaders and the dedicated devops engineer.

Duties are as follows:

Your job will require you to:

  • be responsible for creating and maintaining continuous integration projects using TFS in conjunction with the devops engineer
  • provide active direction to the onward development of our test automation strategy
  • to build a comprehensive understanding of our existing products and quickly build up experience and understanding of new projects and products that Union Street brings to market
  • act as risk owner in conjunction with the CTO for the software development life cycle in accordance with our ISO 27001 certification
  • when required attend daily stand ups
  • interact with other senior staff
  • be responsible for recruiting, interviewing and hiring new staff
  • provide day to day management of direct line reports
  • provide mentorship (technical and career development)
  • provide performance feedback and evaluations on a frequent basis and in line with company policy. This should include regular 1:1 meetings with team members
  • be responsible for ongoing training initiatives
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
Apply here
Knowledge:

The successful candidate will have experience in the following key areas:

  • At least 2 years’ experience managing people in either a QA and/or release management environment
  • Strong information technology security knowledge in web based environments
  • Strong understanding of automated testing and/or continuous integration

 

More
more

Scrum Master

12th June 18 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Due to recent growth and exciting emerging commercial opportunities, we are looking to recruit a talented, accomplished individual to ensure the successful delivery of a range of projects ranging from exciting new ventures to established, award winning products.

High quality user and customer experience is integral to Union Street’s solutions. We lead the market through innovation, continually investing millions of pounds of annual revenues back into the research and development of our products.

Situated at the heart of Richmond-upon-Thames with its cosmopolitan shops and eateries, Union Street’s modern offices host an established SME with a pioneering, start-up feel.

Professional & Personal Skills

Skills and requirements

You will need:

  • experience playing the Scrum Master role for at least one year for a software development team applying Scrum principles;
  • good personal skills including, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties;
  • the ability to motivate others and lead change;
  • the ability to work under pressure on multiple projects within your project timeframes;
  • knowledge and/or experience with widely successful Agile techniques including User Stories, Continuous Integration, Pairing, Automated Testing, Agile Estimation
  • comprehensive knowledge of the software development lifecycle;
  • a thorough understanding of the Agile approach and Scrum methodology;
  • an appreciation of quality control;
  • knowledge of .NET, MS SQL (preferable)
Main Job Purpose

Working closely with Product Owners, Release Manager and other key stakeholders, the Scrum Master is responsible for ensuring that the Scrum team is performing to the highest level.  A varied role, the Scrum Master will on different occasions be required to act as mentor, Agile coach, trouble-shooter and project manager.

Duties are as follows:

Your job will require you to:

  • perform the role of the Scrum Master on various projects;
  • communicate with the Product Owner to develop an understanding of product vision and strategy;
  • understand user groups and their goals;
  • have comprehensive understanding of each user story, including the requirement, user acceptance criteria and approach to QA
  • work with product owners to ensure backlog and individual projects are prioritised and estimated to an appropriate level of accuracy by the scrum team work with product owners to ensure backlog and individual projects are prioritised and estimated to an appropriate level of accuracy by the scrum teams;
  • ensure user stories are complete and up to the required standard;
  • work closely with the Release Manager to deliver timely product releases;
  • oversee the presentation of completed work at the end of each sprint;
  • analyse the day-to-day performance of the Scrum teams and recommend enhancements to processes and procedures to improve quality or performance;
  • removing any impediments to progress experienced by Scrum teams
  • manage holiday requests and contribute to the staff appraisal process
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System
Apply here
Knowledge:

The successful candidate will have experience in at least one of these key areas:

  • 2 years as a Scrum Master, Project Manager or Team Lead
  • knowledge and/or experience with widely successful Agile techniques
  • expert knowledge of SIP Telephony
More
more

Product Owner

13th April 18 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Due to recent growth and exciting emerging commercial opportunities, we are looking to recruit a talented, accomplished individual to embark on projects ranging from exciting new ventures to reimagining our award winning, flagship products.

High quality user and customer experience is integral to Union Street’s solutions. We lead the market through innovation, continually investing millions of pounds of annual revenues back into the research and development of our products. Our Product Team is looking for an experienced Product Owner to come and join them.

Situated at the heart of Richmond-upon-Thames with its cosmopolitan shops and eateries, Union Street’s modern offices host an established SME with a pioneering, start-up feel.

The successful candidate will have experience in at least one of these key areas:

  • 3 years as a Product Owner or Business Analyst
  • Expert knowledge of telecoms billing or provisioning
  • Expert knowledge of SIP Telephony

Professional & Personal Skills

You will need:

  • excellent communication skills, with the ability to talk to and present to a range of audiences; sometimes acting as a translator between parties;
  • the ability to motivate others and lead change;
  • the ability to work under pressure on multiple projects within your project timeframes;
  • a passion for creating solutions with a positive attitude to change;
  • a thorough understanding of the Agile approach and Scrum methodology;
  • an appreciation of quality control and the change management process.
Main Job Purpose

As Product Owner you will be an advocate for significant change and impact, making a substantial difference to the success of a company and the satisfaction of its employees.

 

Duties are as follows:

Your job will require you to:

  • communicate with internal stakeholders to develop a distinct product vision and strategy
  • produce and manage coherent Road Maps that can be used to plan and assess the impact of change
  • present proposed solutions to stakeholders and clients;
  • understanding user needs, goals and establishing Context of Use
  • participate in wireframing and storyboarding user task flows
  • ensure backlog and individual projects are estimated to an appropriate level of accuracy by the scrum teams;
  • guide development through identification of requirements and specifications, providing insights into product improvement
  • work alongside User Experience Architects to ensuring the standard of UX is consistent and maintained throughout our entire line of products and services
  • disseminate product ‘know-how’ to other company departments;
  • ensure user stories and acceptance criteria are complete and up to the standard expected
  • research new market opportunities and regulations
  • monitor our products/services to ensure high levels of quality
  • keep abreast of product management best practices; Agile and Scrum methodologies, in particular
  • attending trade shows and industry forums
Apply here
Knowledge:
  • 3 years as a Product Owner or Business Analyst
  • Expert knowledge of telecoms billing or provisioning
  • Expert knowledge of SIP Telephony
More
more

We are award winning, here are some of our recognitions

CNA_BBP_2016

Best Billing Platform Winner 2016

CNA_BBP_2015

Best Billing Platform Winner 2015

CNA14-WIN-Best-Billing-Platform-Solution

Best Billing Platform Winner 2014

award2

Best Channel Software Solution 2013

THIS SITE USES COOKIES.

This website uses cookies to help us analyse visits and better understand how our website is used. By continuing to use this website you agree to their use. For further information on how we use cookies please see our Privacy Policy