Recognition

"My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities. Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional."

Shireen, Project Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Support Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Deborah, Account Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at 85 and counting. Being part of a business this size means that we can offer more opportunity to develop and gain exposure to various areas of the business that you can’t always get in larger companies."

Gareth, Marketing Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Shireen Ishmael
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Working with and supporting Union Street’s diverse customer base has provided me with a unique opportunity to develop my career. I have capitalised on this opportunity by developing my professional skills, gaining a vast amount of experience, and strengthening my industry knowledge.

Throughout my time at Union Street the company’s management has given me regular constructive feedback on my input and contribution, whilst supporting me with the training and guidance needed to progress my career and professional interests. My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities, and two promotions.

Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional.
Naeem Rahman
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I’m currently doing an advanced level apprenticeship at Union Street. I chose to work with Union Street as having researched the company, I realised that the experience and credibility Union Street holds in the telecoms channel is second to none, and that Union Street could offer a great opportunity to learn and gain experience in telecoms. This instantly attracted me to work with them and, as many previous apprentices had enjoyed success at the company, I was confident that the right training and support frameworks would be in place to help develop my skills and career.

This has proved to be the case. The company’s training courses, and the mentoring I’ve received from colleagues in my team, have helped me to develop a deep understanding of the telecoms industry, how our software works, and the role it plays in our clients’ businesses. My work is challenging and often requires me to find resolutions to complex queries which I find really satisfying. I learn new things every day and the team are always helpful and willing to lend a hand if you’re stuck or don’t understand something. There’s a fun environment and friendly atmosphere which makes this a great place to work.
Sally Smith
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I joined Union Street a few years ago as a member of the Development team. In my time at Union Street we have changed to work in an Agile way, working within the Scrum framework. This is my first time working to an Agile methodology and while it took time to become accustomed to the change of mind-set, I am now really enjoying the environment.

During my time at Union Street I have worked on some important projects, one being the development of the Benchmarking Service. This allows us to gather data from customers and produce reports comparing a customer’s data to statistical averages across all the sites contributing data.

Following Union Street’s adoption of the Agile Methodology, the company arranged training for me to become a Certified Scrum Master and I now act as scrum master to one of our scrum teams. The self-motivating, self-organising nature of the teams makes for a lively, refreshing environment. My scrum team now works on increasing the functionality of our web products.
Ade Aribilola
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One of the things I enjoy about working with Union Street are the people I get to work with. The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.

I came here straight from university without much hands on experience in software development. The training I’ve received has been great and helped me to quickly familiarise myself with what the company does and how it operates. I have now moved on to more complex development projects and had the opportunity to work with a multitude of different technologies, whilst experiencing first-hand a range of software development life cycles along with their advantages and disadvantages.

Working with us

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Golfers
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Golfers
Radio 2 listeners
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Radio 2 listeners
Top Gear fans
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Top Gear fans
Apprentice Finalists
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Apprentice Finalists
Trekkies
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Trekkies

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.uk.com.

Union Street technologies is an equal opportunities employers and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Senior Billing Analyst - Bureau Team

03rd November 17 by Union Street

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company’s award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.Union Street’s commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

Our Bureau team are seeking Senior Bureau Billing Analyst to join the them at our Head Office, Richmond,Surrey.

PLEASE NOTE: We are not able to provide sponsorship.You must have a valid Right to Work in the UK. Salary is dependent upon experience

Professional & Personal Skills

Technical Skills Required

  • Ability to interpret written and spoken requirements
  • Flexible attitude, ability to perform under pressure
  • Ability to work well within a team
  • Excellent communication skills
  • Able to follow procedures
  • Excellent customer service skills
  • A good technical aptitude
  • Willing and quick to learn
Main Job Purpose

The main purpose of this role is to support our Bureau clients in an efficient manner with clear instruction and diagnosis to ensure billing is dealt with promptly and accurately. The market in which Union Street provides support is very niche and will require an aptitude that will be able to adapt to the software and customer base we support as well as being able to quickly learn the general Telecoms market in which we provide our service.

Duties are as follows:

Duties and Responsibilities

  • To provide a first class bureau billing service to our customers, assisting them with aBILLity software related queries via phone and e mail.
  • Advise customers on potential areas of loss and suggest remedies to increase margin and profitability.
  • Complete regular checks on customers billing platforms.
  • Provide a high level of support to other team members
  • To maintain a high degree of customer service for all queries and adhere to all service management principles.
  • To take ownership of nominated Bureau customers to ensure a high degree of customer satisfaction.
  • Respond within the documented SLA’s to enquiries from clients and help them resolve their software problems.
  • Support users in the use of our bespoke aBILLity software by providing necessary training and advice for the customer.
Apply here
Knowledge:
  • Previous experience in the Telecoms industry is highly desirable
  • Previous experience of using aBILLity is also highly desirable but not essential.
More
more

Bureau Billing Analyst

10th October 17 by Union Street

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company’s award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.Union Street’s commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

Our Bureau team are seeking Bureau Billing Analyst to join the them at our Head Office, Richmond,Surrey.

PLEASE NOTE: We are not able to provide sponsorship.You must have a valid Right to Work in the UK.

Union Street is an equal opportunities employer and all applications will be treated in the strictest confidence.

Professional & Personal Skills
  • Ability to interpret written and spoken requirements
  • Flexible attitude, ability to perform under pressure
  • Ability to work well within a team
  • Excellent communication skills
  • Able to follow procedures
  • Excellent customer service skills
  • A good technical aptitude
  • Willing and quick to learn
Main Job Purpose

The main purpose of this role is to support our Bureau clients in an efficient manner with clear instruction and diagnosis to ensure billing is dealt with promptly and accurately. The market in which Union Street provides support is very niche and will require an aptitude that will be able to adapt to the software and customer base we support as well as being able to quickly learn the general Telecoms market in which we provide our service.

Duties are as follows:
  • To provide a first class bureau billing service to our customers, assisting them with aBILLity software related queries via phone,email and remote dial in support for software applications and products developed by Union Street Technologies Ltd for Bureau customers.
  • Run monthly billing for Union Street clients.
  • Run weekly billing checks for our clients using Union Streets billing platform.
  • To preserve information security, report security breaches, in line with the Information Security Policy and to act in accordance with the requirements of the Information Security Management System.
  • Advise customers on potential areas of loss and suggest remedies to increase margin and profitability.
  • Complete regular checks on customers billing platforms.
  • Provide a high level of support to other team members
  • To maintain a high degree of customer service for all queries and adhere to all service management principles.
  • To take ownership of nominated Bureau customers to ensure a high degree of customer satisfaction.
  • Respond within the documented SLA’s to enquiries from clients and help them resolve their software problems.
  • Support users in the use of our bespoke aBILLity software by providing necessary training and advice for the customer.
Apply here
Knowledge:
  • Previous experience in the Telecoms industry is highly desirable
  • Previous experience of using aBILLity is also highly desirable but not essential.
More
more

We are award winning, here are some of our recognitions

CNA_BBP_2016

Best Billing Platform Winner 2016

CNA_BBP_2015

Best Billing Platform Winner 2015

CNA14-WIN-Best-Billing-Platform-Solution

Best Billing Platform Winner 2014

award2

Best Channel Software Solution 2013