Services

Bureau billing<br /> You’re in expert hands

Bureau billing
You’re in expert hands

For many resellers that don’t have billing expertise in house, our Bureau Service can provide the perfect solution. It gives you the option to outsource your billing operations to our highly experienced team of billing experts. They will manage all of the day to day running of your aBILLity platform using revenue assurance techniques and best practices that will ensure the smooth running, accuracy and optimal profitability of your billing process.

  • Smooth running, accurate and profitable
  • Designed to be flexible
  • Feel secure, you’re in expert hands
Cloud hosted billing<br /> We're the perfect hosts

Cloud hosted billing
We're the perfect hosts

Harnessing the power of Microsoft’s Azure cloud platform, Union Street has built the perfect environment for hosting your aBILLity platform. Our hosted environment has been built from the ground up to deliver unbeatable data security, performance and effortless scalability.

If you’re looking to avoid purchasing servers and associated hardware, or if you simply don’t want the fuss of maintaining them, our Cloud Hosted Billing Service provides a cost effective way to host Union Street solutions.

  • Optional protection by two factor authentication
  • Highly scalable computing resources
  • Microsoft Azure SSD storage for database servers
  • Daily geo-replicated backups
  • Proactive capacity management
After a little advice?<br /> Call in the experts

After a little advice?
Call in the experts

Our field based consultants are available on request to visit your site and provide expert guidance on any areas of your billing operations that you would like to review. They are able to provide advice on anything from implementing new services, to revenue assurance, to fraud management, to boosting profitability. Our consultants can also perform maintenance on your system, such as database cleaning, to ensure it is optimised and performing at peak efficiency.

  • Expert field based consultants on request
  • Available on site or via remote session
  • Advice on best practices for billing
  • Guidance for optimising and maintaining our solutions to boost efficiency profitability
A little help<br /> from your friends

A little help
from your friends

Our award winning account management team provide proactive support, with regular visits to your site to see how you’re getting on. They’ll keep you informed of new functionality, provide tips on using your system, and ensure everything is running smoothly.

  • Award winning account management team
  • Proactive support
  • Regular on-site visits
  • Keeping you informed of new functionality and tips
Quality training is <br /> always on hand

Quality training is
always on hand

From the dedicated training suite at our head office in London, we provide an extensive range of training courses for users of all skill levels. Our training provides comprehensive guidance on how to use our products, and also provides advice on the wider industry to help you comply with industry regulation, mitigate risk, and increase margins.

  • Dedicated training suite
  • Extensive range of training courses for all skill levels
  • Comprehensive guidance on our products
  • Advice on compliance and industry regulation

Scoping your business

We undertake a full business analysis of your requirements to produce a project plan to document our understanding of what you have requested.

Scoping your business

Installation planning

An installation planner will be sent to site to ensure that the hardware requirements are available prior to installation.
The project plan and time scale is agreed for the work.

Installation planning

Installation procedure

Software will be hosted in Union Street's cloud environment (powered by Microsoft Azure) and fully tested.
Installation on client hardware can be accommodated if preferable.

Installation procedure

Staff training

Full on-site training program to ensure your users are confident in the key aspects of the product. Additional training courses are regularly available.

Staff training

Go Live

A Union Street engineer will be present throughout the bill run testing procedures.
Dual bill runs will ensure the accuracy of the data.

Go Live

Aftercare

Getting you up and running is just the start of our work together. To ensure you’re able to enjoy the full range of benefits our solutions have to offer, we provide an extensive range of aftercare services. This includes consultancy services, training courses, servicing and maintenance of your platform, support options, proactive account management: Everything you could need to power your potential.

Find out more

Support

As a supplier of business-critical software applications, we realise that continuous operation is essential to the smooth running of your business. If you should experience a fault or just want some advice, our technical support teams are on hand to offer comprehensive first and second line support services, to provide assistance, and to find solutions to whatever challenges you might be facing.

Event

7th June 2017

Streets Ahead Roadshow Heads North

Union Street, recently held the opening leg of its Streets Ahead Roadshow. Starting at Glasgow’s elegant Grand Central […]

Streets Ahead Roadshow Heads North

Trusted by leading communications providers

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We are award winning, here are some of our recognitions

CNA_BBP_2016

Best Billing Platform Winner 2016

CNA_BBP_2015

Best Billing Platform Winner 2015

CNA14-WIN-Best-Billing-Platform-Solution

Best Billing Platform Winner 2014

award2

Best Channel Software Solution 2013