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Union Street ServiceDesk
Our ServiceDesk module is a dedicated helpdesk solution that generates significant gains in efficiency and service quality and handles contact management, SLAs, incident logging, task management and hardware support calls.
Key features:- Full WLR3 Assurance
- Handles customer faults, issues and general network queries
- Faults prioritised according to the contract cover levels specified as part of the package
- Tracks fault management tasks with escalations
- Prompts users to complete tasks within definable SLAs
- Automatic email notification to customer of fault progress
- Time outs with warnings
- Tracks history
- Helpdesk performance reports and statistics
- Support for TAPI screen popping
Call the Union Street Team on 020 8614 9090
For more information about our products, or to book a free demonstration contact Union Street.
207 days left
BT Openreach deadline for completion of WLR3 Service Establishment
WLR2 is completely withdrawn on 30th June 2011
Union street Technologies Ltd
11-13 Worple Way
Richmond
Surrey
TW10 6DG
Co Reg: 3089574
VAT Reg: GB 769 3747 70
11-13 Worple Way
Richmond
Surrey
TW10 6DG
Co Reg: 3089574
VAT Reg: GB 769 3747 70