Implementation Services
Union Street takes great care to ensure each new implementation goes smoothly. A dedicated project manager is assigned to each implementation. Listed below are the typical steps taken:
- Phase 1 -Scoping
The first step is to undertake a full business analysis of your requirements. Union Street will produce a project plan to document our understanding of what you have requested. We normally also conduct a project meeting/conf call which helps to ensure expectations are mutually acceptable. Our project plan provides a single point of reference for any pre-installation technical/operational information.
- Phase 2 –Planning
An installation planner will be sent to site to ensure that the hardware requirements are available prior to installation. The project plan and time scale is agreed for the work. Union Street will take your existing customer and tariff information to be imported into AccountaBILLity.
- Phase 3 –Installation
The software will be installed on the client-supplied hardware and fully tested. Full training to the staff will be undertaken after this point.
- Phase 4-Training
Union Street places great importance on end-user training. We will conduct a full on-site training program to ensure your users are confident in the key aspects of the product. Additional training courses are regularly conducted in Union Street’s Richmond offices.
- Phase 5-Bill Run
A Union Street engineer will be present throughout the bill run testing procedures. Dual bill runs will ensure the accuracy of the data.