Recognition

"My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities. Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional."

Shireen, Project Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Support Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Account Manager

Opportunities

"In 2006 Union Street had 10 staff. Today we sit at 95 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

Gareth, Marketing Manager

Progress

Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.

Learn

Our people are our greatest assets, which is why we continually invest in the training and development of our staff.

Together

Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Shireen Ishmael
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Working with and supporting Union Street’s diverse customer base has provided me with a unique opportunity to develop my career. I have capitalised on this opportunity by developing my professional skills, gaining a vast amount of experience, and strengthening my industry knowledge.

Throughout my time at Union Street the company’s management has given me regular constructive feedback on my input and contribution, whilst supporting me with the training and guidance needed to progress my career and professional interests. My hard work and rapid development has been recognised and rewarded with the expansion of my role and responsibilities, and two promotions.

Union Street utilises my strong skill set whilst encouraging and enabling me to learn how to better myself as a leader and professional.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Sally Smith
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I joined Union Street a few years ago as a member of the Development team. In my time at Union Street we have changed to work in an Agile way, working within the Scrum framework. This is my first time working to an Agile methodology and while it took time to become accustomed to the change of mind-set, I am now really enjoying the environment.

During my time at Union Street I have worked on some important projects, one being the development of the Benchmarking Service. This allows us to gather data from customers and produce reports comparing a customer’s data to statistical averages across all the sites contributing data.

Following Union Street’s adoption of the Agile Methodology, the company arranged training for me to become a Certified Scrum Master and I now act as scrum master to one of our scrum teams. The self-motivating, self-organising nature of the teams makes for a lively, refreshing environment. My scrum team now works on increasing the functionality of our web products.
Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.

Working with us

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.

Apprenticeships

We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.

Development

Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

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Radio 2 listeners
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Top Gear fans
Apprentice Finalists
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Apprentice Finalists
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Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Incident Management Engineer

09th May 18 by Union Street

Union Street Technologies is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award winning solutions are used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

Our dedicated Support team are seeking an Incident Management Engineer to come and join them on a Full-time basis at our Head Office located in beautiful Richmond-upon-Thames.

Professional & Personal Skills
  • Excellent customer service skills
  • Excellent communication, inter-personal, team working and task management skills
  • A commitment to service improvement with a customer focused attitude
  • A high level of quality focus, with an eye for detail and accuracy
  • Confidence to deal professionally with customer and staff at all levels
  • Excellent administration and organisation skills
  • Quick learning skills with information retention and a good technical aptitude/ability
Main Job Purpose

The main purpose of the role is to provide technical support in the form of telephone, email and remote dial in within an ITIL framework for software applications and products developed by Union Street Technologies Ltd. The primary function is to take Incidents from the Service Desk and provide the very best resolutions to customers to ensure service is resumed promptly and effectively. The role is also focussed on ensuring Union Street applications and products are maintained to the highest standard across all environments through new releases and upgrades. The team focus will be on supporting the customer and delivering the best service possible.

 

Duties are as follows:
  • Managing all incidents and changes assigned to the 1st line and upgrade queues within ServiceNow
  • Ensure all incidents are correctly logged in terms of priority by recognising urgency and impact
  • Incident investigation and diagnosis to provide permanent resolution or prompt workaround
  • Monitoring Incident details, status and the progress towards resolution
  • Escalate unresolved calls to the 1st Line Manager or the Support Team Manager
  • Detect and log possible Problems and assignment them to the Problem Management team.
  • Ensure all tickets are responded to and resolved within contractual SLA’s
  • Escalate unresolved Problems to the Problem Manager/ Support Team Manager
  • Manage all Upgrade Requests and Changes
  • Review all requests for new or amended loaders and ensure the relevant Change is raised.
  • Provide workarounds where possible for Incidents because of incorrect or invalid CDR’s or data
  • Contribute to and drive forward all Service Improvement initiatives
  • Creating and maintaining articles and videos in the Service Desk Knowledge Base
  • Keeping affected business partners informed about progress
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
Apply here
Knowledge:
  • Previous experience or exposure to an ITIL working environment
  • Previous experience in working in the Telecoms industry
  • Prior experience with aBILLity (Union Street product)
  • Previous experience logging support tickets on a ticketing platform.
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Product Owner

13th April 18 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Due to recent growth and exciting emerging commercial opportunities, we are looking to recruit a talented, accomplished individual to embark on projects ranging from exciting new ventures to reimagining our award winning, flagship products.

High quality user and customer experience is integral to Union Street’s solutions. We lead the market through innovation, continually investing millions of pounds of annual revenues back into the research and development of our products. Our Product Team is looking for an experienced Product Owner to come and join them.

Situated at the heart of Richmond-upon-Thames with its cosmopolitan shops and eateries, Union Street’s modern offices host an established SME with a pioneering, start-up feel.

The successful candidate will have experience in at least one of these key areas:

  • 3 years as a Product Owner or Business Analyst
  • Expert knowledge of telecoms billing or provisioning
  • Expert knowledge of SIP Telephony

Professional & Personal Skills

You will need:

  • excellent communication skills, with the ability to talk to and present to a range of audiences; sometimes acting as a translator between parties;
  • the ability to motivate others and lead change;
  • the ability to work under pressure on multiple projects within your project timeframes;
  • a passion for creating solutions with a positive attitude to change;
  • a thorough understanding of the Agile approach and Scrum methodology;
  • an appreciation of quality control and the change management process.
Main Job Purpose

As Product Owner you will be an advocate for significant change and impact, making a substantial difference to the success of a company and the satisfaction of its employees.

 

Duties are as follows:

Your job will require you to:

  • communicate with internal stakeholders to develop a distinct product vision and strategy
  • produce and manage coherent Road Maps that can be used to plan and assess the impact of change
  • present proposed solutions to stakeholders and clients;
  • understanding user needs, goals and establishing Context of Use
  • participate in wireframing and storyboarding user task flows
  • ensure backlog and individual projects are estimated to an appropriate level of accuracy by the scrum teams;
  • guide development through identification of requirements and specifications, providing insights into product improvement
  • work alongside User Experience Architects to ensuring the standard of UX is consistent and maintained throughout our entire line of products and services
  • disseminate product ‘know-how’ to other company departments;
  • ensure user stories and acceptance criteria are complete and up to the standard expected
  • research new market opportunities and regulations
  • monitor our products/services to ensure high levels of quality
  • keep abreast of product management best practices; Agile and Scrum methodologies, in particular
  • attending trade shows and industry forums
Apply here
Knowledge:
  • 3 years as a Product Owner or Business Analyst
  • Expert knowledge of telecoms billing or provisioning
  • Expert knowledge of SIP Telephony
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Account Manager/Business Development

19th January 18 by Union Street

Union Street Technologies is the UK’s leading provider of billing, provisioning, and customer management solutions to resellers operating in the communications, data, and IT sectors. Its award winning solutions are used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

Its commitment to developing innovative solutions is matched by its commitment to providing comprehensive training, support, consultancy, and account management, ensuring its clients are able to leverage maximum value from its solutions. This approach is best summed up by the company strapline ‘Powering Your Potential’.

Our highly accomplished, award winning sales team are looking for a dynamic and driven individuals for the following roles;

Account Manager (Midlands/South)

Business Development (Midlands/North)

Business Development (South) 

Generous salary and commission on offer for this role and will be dependent upon skills and experience.

Professional & Personal Skills

Personal Qualities

  • Excellent interpersonal, numeracy, literacy and communication skills.
  • Experience of working in billing, IT and/or telecoms.
  • Excellent organisational and time management skills.
  • Optimistic and positive attitude when engaging with partners and colleagues.
  • Proven ability to multi task and prioritise under pressure.
  • Self-starter.
  • Good listening skills.
  • Accuracy and attention to detail
Main Job Purpose

The main purpose of a Union Street Account Manager is to plan and carry out proactive sales activities in order to maintain long term account relationships and to win new accounts for the company. Ensuring a high level of quality new business is won, maximising the revenue and profitability of each account.

Duties are as follows:

Key Duties and Responsibilities

  • Managing allocated partner accounts to increase revenue streams and sales of Union Street products and services.
  • To ensure that all service level agreements are achieved.
  • Developing relationships with key decision makes and senior contacts within allocated partner accounts.
  • To ensure that allocated partner accounts are kept appraised of the company’s services and product developments, identifying and promoting those of most relevance.
  • To meet and exceed targets as set by the Head of Sales & Marketing.
  • Provide regular and accurate reports on pipeline and opportunities.
  • Promoting Union Street products and services to prospective new partners.
  • Updating and maintaining Union Street’s customer relationship management database, recording all activities to ensure accuracy of records.
  • Taking responsibility for professional development through industry research, attending industry, events and conferences, and product training provided by the company.
  • Developing a comprehensive knowledge of the company’s products and services and how they are deployed in the wider industry.
  • Working with other departments and suppliers to ensure compliance and high levels of service are maintained.
  • Carry out other reasonable tasks as required by the business.

Supplementary Duties (when required)

  • Attend trade shows.
  • Attend industry forums and user group meetings.
  • Assist with marketing activities
Apply here
Knowledge:

Technical Skills Required

  • Detailed knowledge of Union Street’s products and good industry knowledge.
  • Excellent presentation and demonstration skills.
  • Proactive approach to business generation.
  • Strong negotiation skills.
  • Strong organisational skills.
  • Ability to work well within a team.
  • Basic working knowledge of contracts, terms and conditions and the ability to negotiate standard and non-standard terms and conditions.
  • Ability to understand and interpret complex information and requirements.
  • Willingness to travel.

Productivity expectations

It is expected that the following activities will be reasonably achieved on an on-going basis:

  • Key duties and responsibilities (as detailed).
  • Meet monthly sales targets.
  • 4-6 customer/prospect meetings a week.
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We are award winning, here are some of our recognitions

CNA_BBP_2016

Best Billing Platform Winner 2016

CNA_BBP_2015

Best Billing Platform Winner 2015

CNA14-WIN-Best-Billing-Platform-Solution

Best Billing Platform Winner 2014

award2

Best Channel Software Solution 2013

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